Contact Us
Questions about how we rank casinos, why a bonus offer looks the way it does, or something on the site that seems off? This page explains how to reach Real Money Casinos and what kind of queries we're actually able to help with.
What we can help with
Real Money Casinos is an independent research and comparison site covering online casinos available to players in the US. We don't operate any casino, hold any player funds, or process deposits and withdrawals — so there are limits to what our team can resolve directly. We can help with:
- Corrections or updates to information on a casino review, bonus listing or rating
- Questions about how we assess and rank operators, including where the biggest bonus figures on this site come from
- Feedback on outdated links, broken pages or inaccurate offer terms
- General queries about how online casinos, licensing or bonus terms work
- Requests to be added to, or removed from, coverage (from operators)
We can't help with account logins, deposits, withdrawals, verification (KYC) delays, or anything tied to a specific real-money account — those issues belong with the casino itself, since each operator holds and manages player funds independently of this site.
Who should contact us
Readers comparing bonus offers before signing up, players who've spotted something inaccurate in a review, and operators with a licensing or promotional query are all welcome to get in touch. If your question is about a live account — a stuck withdrawal, a bonus that didn't credit, or a locked profile — the fastest route is the casino's own customer support team, reached through the site you registered with.
Before you reach out about a bonus offer
A lot of the messages we receive are about welcome bonuses, so a quick check first can save time. Bonus terms — wagering requirements, expiry windows, maximum cashout limits and eligible games — sit with the operator, not with us, and they can change without notice. If an offer shown on this site (for example, one of the headline percentages next to Raging Bull, Uptown Aces or Ignition) doesn't match what you see on the casino's own site, always trust the casino's live terms and let us know so we can update the listing.
How we keep this page accurate
Our ratings and offer details are reviewed periodically against publicly available information from each operator. Commission from affiliate partnerships, where it applies, does not influence how a casino is ranked or scored — a low-ranked or unranked operator pays the same, or nothing, as one at the top of the list. If you spot something that's changed — a bonus that's expired, a payment method that's been dropped, or a licence detail that's out of date — telling us helps keep the site useful for the next reader.
Responsible gambling and support services
If you're contacting us because gambling has stopped being enjoyable or is affecting your finances or wellbeing, please don't wait on a reply from this page. Most licensed US casinos offer self-exclusion tools, deposit limits and cooling-off periods directly in your account settings, and national support services are available independently of any operator. Our Responsible Gambling page has more detail on setting limits, recognising warning signs and where to find help.
What to include in your message
To help us respond usefully, it's worth including:
- The name of the casino or page your question relates to
- A short description of the issue — a broken link, an outdated bonus figure, or a factual question
- Any screenshots or reference numbers, if the query relates to a listing error
Please avoid sending account passwords, full card numbers, or other sensitive financial details through any contact form — no legitimate casino or review site needs these to answer a general query.
Learn more before you get in touch
Many common questions are already answered elsewhere on the site. Our About Us page explains how Real Money Casinos researches and rates operators, and our Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed page covers a different regulatory market if that's what you're researching. Our Terms and Conditions page sets out how this site itself operates, separate from any individual casino's own terms.
Next steps
If your question is about a specific offer, review or correction, reach out with the details above and we'll look into it. If it's about an active real-money account, your best first stop is the support channel offered directly by that casino — live chat and email are the two most common options across the operators we cover. And if gambling has become a source of stress rather than entertainment, treat that as the priority over any query about bonuses or rankings.